If your order is delayed or seems lost, our team will investigate the issue with the shipping carrier. If the package is confirmed lost or faces delivery issues—such as being returned due to shipping difficulties or held at a facility—we’ll offer you the option to place a replacement order or receive a refund.
For international shipments, please note that duties and customs fees are imposed by foreign governments and are not calculated by us. We do our best to provide an estimate of these charges at checkout.
Important Note: We do not offer refunds on packages marked as delivered. For missing package claims, we will work with UPS to investigate, and if warranted, submit a replacement order.
